Frequently Asked Questions
Free Ground Shipping on Orders Over $100
Continental U.S. Only
If you have any questions, please reach out to us at email@example.com.
We’re here Monday - Friday, from 9AM until 5PM, CST.
When will my order ship?
Orders using our standard shipping service may take 1-2 business days to process before they are ready to ship.
Please note- we are a small team in Dallas Texas and each candle is hand poured one at a time with love. We do our best to get your orders out as soon as possible but due to weather conditions of extreme heat this season in Texas we do not ship on Thursday's or Friday's. To avoid potential melting, all orders received on Thursday and Friday will be held until the following Monday. This may add 2-3 business days to your anticipated ship date. Feel free to contact us with any questions or concerns by e-mailing firstname.lastname@example.org.
How long does Ground Shipping take?
Shipping times will depend on where you live but Ground is usually between 5-7 business days from the time the order is received but please note we do not ship on Thursdays or Fridays during the Summer.
What if I need faster shipping?
You can order express shipping for an additional fee which will take between 2-3 business days. The cutoff time for all express shipments is 12:00 PM (Noon) CST.
Do you ship to Canada or Mexico?
We’re working on it. But at the moment, we are not able to ship internationally.
Can I ship to a P.O. Box?
Unfortunately, no. We can only ship to a street address.
We want you to be 100% happy with your Xela Aroma order! If for any reason you are not satisfied, we will gladly accept your timely return of unused and unopened merchandise for an exchange or a refund of the purchase price. We will replace items damaged during shipping whenever possible.
- Returns must be postmarked within 10 days from the date your order was shipped
- If you wish to return your item you must call 800.554.0826 for return authorization before shipment
- Any returns received after 10 days or shipped without return authorization will be returned to the sender at the customer’s expense
- All shipping and handling charges are non-refundable
- All sales are final on discounted merchandise
- Returns will be processed back to your original form of payment
- Please allow 14 business days to process returns; we will send you a confirmation email when your return is complete
- Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied to post to your account