Shipping and Returns

STANDARD SHIPPING

We ship to all Continental US residential and commercial addresses.  We offer a flat shipping rate of $12.00 for UPS ground service.

A residential or business address is required for delivery.

All orders ship from our office in Dallas TX via UPS Ground Monday-Thursday, excluding major holidays.

Orders using our standard shipping service may take 1-2 business days to process before they are ready to ship.

Please note- we are a small team in Dallas TX and each candle is hand poured one at a time with love. We do our best to get your orders out as soon as possible but due to weather conditions of extreme heat this season in Texas we do not ship on Thursday's or Friday's. To avoid potential melting all orders received on Thursday and Friday will be held until the following Monday. This may add 2-3 business days to your anticipated ship date. Feel free to contact us with any questions or concerns by e-mailing orders@xelaaroma.com.

FREE U.S. SHIPPING on $100+

Offer applies to standard ground shipping (5-7 business days) in the U.S. lower 48 states. Product subtotal must be over $100.

EXPEDITED SHIPPING

A residential or business address is required for delivery. Sorry, we cannot express ship to P.O. Boxes.

Expedited shipping is a flat rate of $25 per order.

INTERNATIONAL SHIPPING

We do not ship outside of the U.S. at this time.

GIFT ORDERS

Unfortunately, we are unable to ship orders to multiple addresses.  If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address.  Please note that each individual shipment will incur separate shipping charges.

No pricing information is included on any shipping labels or invoices. Please e-mail us at orders@xelaaroma.com if you would like a gift message included in your shipment

RETURN POLICY

We want you to be 100% happy with your Xela Aroma order!  If for any reason you are not satisfied, we will gladly accept your timely return of unused and unopened merchandise for an exchange or a refund of the purchase price.  We will replace items damaged during shipping whenever possible.

  • Returns must be postmarked within 10 days from the date your order was shipped
  • If you wish to return your item you must call 800.554.0826 for return authorization before shipment
  • Any returns received after 10 days or shipped without return authorization will be returned to the sender at the customer’s expense
  • All shipping and handling charges are non-refundable
  • All sales are final on discounted merchandise
  • Returns will be processed back to your original form of payment
  • Please allow 14 business days to process returns; we will send you a confirmation email when your return is complete
  • Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied to post to your account

For further assistance, please contact us via email at orders@xelaaroma.com or by phone at 800.554.0826, Monday through Friday, between the hours of  9am – 5pm CST.